FAQ

Help &
Support

Find answers to common questions about VGI's services and work processes.

The development time depends on the project's complexity. A simple landing page can be completed in 1–2 weeks. A full corporate website generally takes 4–8 weeks. Complex web application systems can take 3–6 months. We always discuss a realistic timeline at the beginning of the project.
We provide monthly maintenance packages that include: security updates, regular backups, uptime monitoring, and minor bug fixes. Maintenance costs vary starting from IDR 500,000/month depending on website complexity. Maintenance package details are available during the initial discussion.
We use the latest technology suited to project needs: Next.js, React, Laravel, Node.js for backend; PostgreSQL, MySQL for databases; and various cloud hosting (Vercel, AWS, DigitalOcean). We are not locked into one stack and always choose the best technology for each case.
Data security is our top priority. We sign an NDA (Non-Disclosure Agreement) at the beginning of every project. All project data is stored with encryption, access is restricted to only relevant team members, and we follow industry security best practices (OWASP, ISO 27001).
Absolutely! We provide maintenance and improvement services for existing websites, even if we didn't build them. Our team will first conduct a thorough audit before starting work. This process usually takes 1–3 business days.
Yes! We serve clients from all over the world. We are accustomed to working remotely and use modern collaboration tools (Slack, Notion, Figma). Payments from international clients can be made via international bank transfer or platforms like Wise/PayPal.
Very easy! Simply fill out the consultation form on our Contact page, and our team will contact you within 1x24 hours on business days. We conduct the initial consultation for free via video call or in-person meeting to understand your needs.
Our prices are tailored to the scope and needs of each project — there is no fixed rate. We provide several packages as well as custom solutions. For long-term projects or high volume, we are open to discussing mutually beneficial pricing.